Shipping & Return
Shipping Information
At Unity Workwear & Safety, we aim to process and dispatch all orders quickly and efficiently to ensure your workwear and PPE arrive on time.
Processing Times
- Orders processed within 1–3 business days
- Custom branded orders may require additional production time
Shipping Areas
- Australia-wide delivery
- Metro, regional & commercial shipping available
Order Tracking
Tracking information will be emailed once your order has been dispatched.
Estimated Delivery Timeframes
Shipping Costs
Shipping costs are calculated automatically at checkout based on:
- Order size
- Package weight
- Delivery location
For oversized, pallet, or commercial bulk orders, custom freight charges may apply.
Returns & Refund Policy
We want you to be satisfied with your purchase. If you receive a faulty or incorrect item, please contact us within 7 days of delivery.
Eligible Returns
- Unused products
- Original packaging
- Resalable condition
- Return request within 7 days
Non-Returnable Items
- Custom branded items
- Embroidered products
- Printed uniforms
- Clearance items
- Used products
Received a Faulty or Incorrect Item?
Please contact our support team with:
- Your order number
- Photos of the issue
- Brief explanation
We'll review the issue and arrange:
- Replacement
- Exchange
- Refund where applicable
Change of Mind Returns
Change-of-mind returns may be accepted at our discretion. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Custom Orders & Branding
Custom embroidery, printing, and branded uniform orders are generally non-refundable once production has commenced.
Please carefully review artwork, logos, sizing, and order details before approval.
